IT Service Delivery Director

POSITION SUMMARY AND RESPONSIBILITIES

Responsible for the definition, delivery, and continuous improvement of IT services for University Health which consists of Help Desk, Field Engineering, Network Operations Center, phone operators, and end user procurement.   Primary focus is on the service and delivery of technological solutions that are aligned with the critical business processes of the University Health.  This position is responsible for the coordinated management of interdependent and extremely complex projects over a finite period of time in order to support and achieve the strategic goals of University Health.

EDUCATION/EXPERIENCE

A Bachelors degree in Computer Science or related field plus eight (8) years of information systems experience, four (4) of which are in a supervisory capacity of a programming or technical support staff is required  OR  Twelve (12) years of related experience with four (4) years in a supervisory capacity of a programming or technical support staff is required.  Must be proficient in planning/implementation/administration of service delivery systems. Should have expertise with Help Desk, Field Engineering and other IT customer service areas. Must have a strong understanding of ITIL concepts. Windows experience on workstation configurations is also required. Must have experience leading technical groups in choosing and implementing the best technical solutions available on the market for workstation software, workstation hardware, and computer imaging products.