IT Service Delivery Director

POSITION SUMMARY AND RESPONSIBILITIES

Responsible for the end-to-end availability of the technological infrastructure for University Health, which consists of storage arrays, network, servers, and middleware. The primary focus is on the delivery of technological solutions that are aligned with the critical business processes of the Health System.  This position is responsible for the coordinated management of interdependent and extremely complex projects over a finite period of time in order to support and achieve the strategic goals of the health system. Collaborate with IT partners to identify strategic technology solutions to meet their objectives and goals. Manage the delivery of IT solutions to align with the overall business strategy. Assemble and manage cross-functional teams for project execution. Oversee all infrastructure-related projects and project budgets. Ensure licensing, maintenance and service agreements are accurate and in force.  Manages the activities of all Technical Services staff.  Maintains a budget for the associated cost centers to include compensation, supplies, software, and hardware. Organizes and schedules a variety of major and/or complex tasks for the Technical Services staff in a timely and proficient manner.  Promotes the University Health Customer Relations policy.

EDUCATION/EXPERIENCE

A Bachelors degree in Computer Science or related field plus eight (8) years of information systems experience, four (4) of which are in a supervisory capacity of a programming or technical support staff member is required OR twelve (12) years of related experience with four (4) years in a supervisory capacity of a programming or technical support staff is required.  Must be proficient in the planning/implementation/administration of at least one or more of the computer network platforms used at University Health. Should have experience with networking protocols, internetworking, the Internet, LAN to WAN communications, and Internet gateways/firewalls. Windows experience, both on workstation and file server configurations, is also required. Must have experience leading technical groups in choosing and implementing the best technical solutions available on the market for network hardware, network software, workstation software, workstation hardware, file server hardware, file server software, and imaging products.