Patient Access Services Manager

POSITION SUMMARY/RESPONSIBILITIES

The Patient Access Manager (PAM) is responsible for the daily operations of all registration functions and serves as the liaison between Patient Access staff and the ambulatory / outpatient clinics, ancillary departments and the UH facility staff. The PAM integrates the department’s services with the UHS’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improve department performance, and ensures the orientation and continuing education of departmental staff. The PAM assists in the preparation and administration of the departmental budget.  Implements projects and strategies to attain and exceed established departmental goals and metrics

EDUCATION/EXPERIENCE

Bachelor’s degree in Business Administration, Health Care Administration preferred. In lieu of a degree, a minimum of 5 years of experience in Revenue Cycle is required.  Working knowledge of insurance, third-party payer options, hospital admissions, and billing processes for inpatient and outpatient services is required.  Knowledge of legal and technical aspects of registration and third-party insurance.  Knowledge of electronic insurance verification systems and work drivers.  Strong organizational and interpersonal skills.  Ability to work in a high-pressure or changing environment and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.  Self-starter and ability to work independently.  Prior leadership experience is preferred.