Systems Engineer

POSITION SUMMARY/RESPONSIBILITIES

Leads, supports and oversees complex systems involving Audio/Visual data, voice and or video; investigates and resolves complex network and hardware matters of significance within these parameters; researches, analyzes, isolates and resolves errors; assesses and evaluates current and future systems. Achieves UHS system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Develops and conducts training as needed or appropriate. Manages customer expectations and balances the needs of organization and client to ensure satisfaction for all relevant parties. Manages and assures the integrity of all enterprise conferencing and collaboration audio/visual hardware and conferencing integration. Manages systems, prioritizes work assignments, and ensures the integrity of all UHS Conference Rooms and their respective systems. Marinating and supporting future design process as is necessary, must understand video conferencing programming technologies.

FUNCTIONS/BEHAVIORS

1. Acts as a subject matter expert for the IS Department to maintain overall integrity of audio/visual systems ; investigates and resolves complex network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and evaluates current and future systems. (E, 30%)
2. This employee acts as a senior member of the Field Engineering staff often working directly with the members of the UHS Executive staff to coordinating meetings, establishing equipment needs, and planning hardware needs for IT advancement.  This employee must have project management skills and the ability to meet budgetary deadlines. (E, 20%)
3. Ensures system performance through testing and inventory management and provides proposals for upgrades as needed. This includes oversight and management of  Emergency Management Operation equipment. (E, 15%)
4. Recognizes the need and ensures changes which might impact conference room management systems are appropriately communicated.  (E, 10%)
5. Develop and conduct training as needed or appropriate. (E, 5%)
6. Utilizes standard problem management procedures to track the problem to its resolution.  Logs all corrective action taken. (E, 5%)
7. Acts as a liaison between Information Services and other departments, vendors, and organizations, both within and outside UHS, regarding the support of equipment, projects, or services (E, 5%)
8. Checks and responds to all available means of communications, including e-mail, mailbox, cellular, office phone, voice mails everyday / every shift.  Keeps Manager of Field Engineering informed of any and all issues.  Performs other related duties as may be requested or assigned. (E, 5%)
9. Provides periodic reports as requested by supervisor. (E, 5%)
10. Demonstrates competence to perform assigned and general customer assistance responsibilities in a manner that meets the age-specific and developmental needs of customers served by the department. (E)
11. Appropriately adapts work and customer assistance methods to accommodate the unique physical, psychosocial, cultural, age-specific and other developmental needs of each customers served. (E)
12. Supports University Health System mission, vision, and values.  Demonstrates established customer service behaviors and standards.  Treats all customers with courtesy, dignity, respect, and professionalism. (E)

SUPERVISION

            Direct supervision is received from the Manager of Field Engineering. Instruction on projects and/or problems may be received from Manager of Field Engineering.

EDUCATION/EXPERIENCE

                        Associate’s degree in engineering, computer science or related field and one year of Audio/Visual experience required OR three years equivalent experience is required.  Professional certifications from one of the following preferred: Certified Netware Administrator (CNA), Bay Networks Certification Programs, Dante, Tesira IO Server, Extron GCP Global configurator Certified, Must have demonstrated ability to work effectively in a team environment. Experience in multiple vendor and platform environments is preferred.

ACCURACY

Exacting accuracy in all assignments is required.  Proficiency in performing all duties for which responsible and thoroughness in reporting information to management, peers and users is required.

EQUIPMENT

Experience and skill in personal computers, printers, peripheral devices, desktop operating systems (Windows 10, Windows 11), e-mail systems, Microsoft Office Professional, Internet Explorer, and various productivity tools is required.  Understanding of client/server architecture, Intel-based servers, Unix hardware, switches and hubs, structured wiring. Understands Sure Microflex, Dante Systems, Extron GCP Global configurator pro, and Tesira IO Server