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Help Desk Support Specialist

Business Center
Category | Information/Technology Job Schedule | Full Time Job Shift | Day Shift Job ID | 00068512 Post Date | Nov. 01, 2024 Department | EPIC Operations
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POSITION SUMMARY/RESPONSIBILITIES
Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy.

EDUCATION/EXPERIENCE
An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

355-2 Spencer Lane, San Antonio, TX, United States

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