Benefits Analyst

The Benefits Analyst provides comprehensive administrative support for the University Health System’s insurance and benefit programs. You’ll serve as a trusted resource for employees and house staff, helping them understand their benefits, resolving complex coverage issues, and partnering with insurance carriers, plan administrators, and third-party providers to ensure timely and accurate solutions.

This is an excellent opportunity for a benefits professional who enjoys problem-solving, working with data, interpreting regulations, and making a meaningful difference in the employee experience.

Key Responsibilities

• Administer and support University Health System insurance and benefit plans for employees and house staff.

• Serve as a knowledgeable and responsive resource for employees, providing clear information regarding benefit plans, coverage, procedures, policies, and limitations.

• Partner with insurance carriers, plan administrators, and third-party providers to investigate and resolve complex benefit and coverage issues.

• Assist plan participants in understanding benefit provisions, eligibility requirements, coverage limitations, and applicable policies.

• Process, review, and audit insurance invoices and claims reports to ensure accuracy and identify discrepancies, trends, and opportunities for improvement.

• Research and apply federal and state legislation affecting benefit administration and maintain working knowledge of applicable regulatory requirements.

• Conduct regular audits of Leave of Absence files to ensure accuracy, compliance, and appropriate benefit administration.

• Identify issues and recommend solutions that improve benefit processes, accuracy, compliance, and the employee experience.

• Maintain confidentiality and exercise sound judgment when handling sensitive employee and benefits information.

• Provide consistently courteous, professional, responsive, timely, and accurate service to employees, visitors, callers, and other stakeholders.

What You Bring

Required Qualifications

• Bachelor’s degree in Human Resources, Finance, or a related field.

• Strong knowledge of employee benefits administration and related processes.

• Thorough understanding of legislation and regulations affecting benefits, including:

  • ERISA

  • Section 125/Flexible Spending Accounts (FSA)

  • HIPAA

  • COBRA

  • FMLA

• Proficiency with Microsoft Windows and PC-based applications, including spreadsheets, databases, and word processing.

• Strong analytical, organizational, problem-solving, and communication skills.

• Ability to manage confidential information with discretion and professionalism.

Preferred Qualifications

• Three or more years of recent experience administering or providing customer service for insurance benefits, COBRA, and related benefit programs.

• Experience auditing benefit invoices, claims, and employee records.

• Strong Excel skills, including VLOOKUP and data analysis.

• Experience working with insurance carriers, third-party administrators, and other benefits vendors.

Why This Role Matters

Benefits are an important part of the employee experience—and accuracy, responsiveness, and compassion make a difference. As a Benefits Analyst, you’ll help ensure employees and their families have the information and support they need when navigating their benefits, while also helping the organization maintain compliant, efficient, and well-administered programs.